• Purchase FAQ

    Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...

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  • How do I find my Kickstarter Backer Number?

    1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...

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  • Where is my Kickstarter package?

    I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

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  • Why is my purchase not working?

    If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

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  • How do I change my country to make a purchase?

    When making a purchase in our store, you'll be able to choose your country through Xsolla (our payment proc...

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  • Account Migration Cosmetic Assistance

    Shortly after the account migration in December 2018, some users were unable to purchase individual items o...

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  • Missing Embers?

    If you are missing Embers after a store purchase, or you didn't get any Embers after leveling up your Compe...

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  • MY.GAMES FAQ

    Intrepid Studios and MY.GAMES announced a mutual parting of ways as we expand to publish Ashes of Creation ...

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  • Where do I view my Kickstarter and other purchased items?

    After logging in on the login screen, you will see the Economy section on the right-hand side of the profil...

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  • Unable to see upgrades or items in the store

    If you're not able to upgrade your package or see cosmetic items, your account may be missing permissions. ...

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  • What is the refund policy?

    Under limited circumstances, Intrepid may offer refunds or credits with regard to purchases you make in con...

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  • Where do I redeem my Kickstarter code?

    To redeem your Kickstarter code, visit your account profile here. Select the "Redeem A Key" option under "A...

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  • How do I get access to Phoenix Initiative (PI) on the forums and discord?

    If you purchased the Kickstarter Package (Royalty tier and above), you are eligible to access special PI ch...

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