Login and Recovery

  • How do I migrate my account?

    Why do I need to migrate, and how do I do it? If you haven’t yet logged into the website after 12/18/2018, ...

    Intrepid Studios
  • How do I recover/reset my password?

    If you have difficulty logging in, you can recover your password either through this link or by selecting “...

    Intrepid Studios
  • Your Account Security

    Keeping your account secure is important to us here at Intrepid Studios. We offer Two-Factor Authentication...

    Intrepid Studios
  • How can I contact Customer Support?

    First things first, check the knowledge base. Before you contact our support team, the answer to your quest...

    Intrepid Studios
  • How do I recover my username?

    If you ever forget your username, visit this link in order to recover it. We’ll prompt you to provide the e...

    Intrepid Studios
  • When I try to reset my password, I don’t receive an email.

    Your email may take up to 24 hours to appear after submitting a password reset request. If you’ve already c...

    Intrepid Studios

Payment and Purchases

  • Purchase FAQ

    Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...

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  • How do I find my Kickstarter Backer Number?

    1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...

    Intrepid Studios
  • Where is my Kickstarter package?

    I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

    Intrepid Studios
  • Why is my purchase not working?

    If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

    Intrepid Studios
  • How do I change my country to make a purchase?

    When making a purchase in our store, you'll be able to choose your country through Xsolla (our payment proc...

    Intrepid Studios
  • Account Migration Cosmetic Assistance

    Shortly after the account migration in December 2018, some users were unable to purchase individual items o...

    Intrepid Studios
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Edit and Update Account Information

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