1. Intrepid Studios Support
  2. Account and Billing

Account and Billing

Login and Recovery

  • How To Connect Steam Purchase To Intrepid Account

    You have purchased the Ashes of Creation Early Access on Steam. Now what do you do?     If you hav...

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  • How to Connect Intrepid Purchase to Steam

    If you have previously purchased Ashes of Creation from Intrepid, you will first need to connect your Intre...

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  • Keeping your Intrepid Account safe

    Password The first rule in keeping your online accounts safe is using a different password for each account...

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  • How do I recover/reset my password?

    If you have difficulty logging in, you can recover your password either through this link or by selecting  ...

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  • Your Account Security

    Keeping your account secure is important to us here at Intrepid Studios. We offer Two-Factor Authentication...

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  • How can I contact Customer Support?

    First things first, check the knowledge base. Before you contact our support team, the answer to your quest...

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Payment and Purchases

  • Why are Pre-Order package sales ending?

    1. Why are the Pre-Order Packs ending? Our pre-order packs were intended to be a way for players to suppor...

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  • Purchase FAQ

    Why am I being charged extra taxes? Intrepid Studios is based in the United States, so if you make a purcha...

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  • How do I find my Kickstarter Backer Number?

    1. Log in to your Kickstarter Account. 2. Once logged in, click on your profile in the top right corner of ...

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  • Where is my Kickstarter package?

    I backed the Kickstarter, where is my code? If you backed the Ashes of Creation Kickstarter (and spent $25 ...

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  • Why is my purchase not working?

    If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

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  • MY.GAMES FAQ

    Intrepid Studios and MY.GAMES announced a mutual parting of ways as we expand to publish Ashes of Creation ...

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Edit and Update Account Information

  • Missing Forum Badge/Title

    I'm missing my forum badge and title after purchasing or upgrading a package. What do I do? Please try logg...

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  • How do I add Two-Factor Authentication to my account?

    Great question, it’s easy to do! We’ll walk you through it. Before we start, download an authenticator app...

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  • How do I change my forum display name?

    You can now change your forum display name on your profile. Note: This is not your in-game display name. ...

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  • How can I change my account username?

    Unfortunately, it’s not possible to change your Intrepid Username. It's meant to be permanent. The Intrepid...

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  • How do I change my email?

    To change your email, follow the steps below: Go to your Account Management Dashboard and log in. Click on...

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  • Unable to Verify Email

    Most of the time when this happens, it's because of one of two things: The verification email sent from ou...

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Referrals