Any purchases made from Steam are subject to Steam's refund policy. Please contact Steam for assistance with a Steam purchase.
Under limited circumstances, Intrepid Studios may offer refunds or credits with regard to purchases you make in connection with Game Assets and microtransactions. You may submit a refund request directly to Intrepid Studios by contacting us via our customer support platform. Intrepid Studios may determine, at its sole discretion, to honor a refund under the following conditions:
- The refund is requested within fourteen (14) days from the date of purchase of the item
- If the purchased item includes game access, less than 2 hours of play time has been accrued
- The account must be in good standing with no violations of the Terms & Conditions
- In-game cosmetic items are delivered upon purchase and are not refundable
Furthermore, and by no means a limitation of the foregoing, any “Ember Packages” purchased as a Purchased Asset may not be refunded, nor subject to a pro-rated or partial refund if all or any portion of the Ember Package is used prior to the issuance of a refund.
Updated November 14, 2025