Item FAQ

by Intrepid Studios

I missed out on a previous month's cosmetic item(s). Can I still purchase it?

Unfortunately, once the item is removed from the store, it can no longer be purchased.


Can I swap out my cosmetics for a previous or future month's cosmetic?

No, your item purchase cannot be swapped for a different item(s).


I accidentally purchased an item I don't want, can I get a refund?

Purchases are generally considered final. However, you may review our refund policy to see if you're eligible for a refund. Refunds are granted under limited circumstances and must fall under the guidelines outlined in the policy.


I'm missing a purchase on my account, what can I do?

If you recently migrated, it may take up to 48 hours to display on your account. If that doesn't apply to you, and you're certain that it's the right account and the purchase successfully completed, please open a support ticket so our team can assist you.