Technical

  • How to submit MSINFO32 and DXDIAG

    To help us further investigate technical issues, we may ask you to provide system files with detailed infor...

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  • How do I provide my game logs?

    As we continue with playtesting, we may request user log information to track down certain issues. To find ...

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  • Alpha Error Codes

    Keep an eye on the Alpha One test schedule for when testing will be available for users who own the Braver ...

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  • What are the minimum requirements for Alpha?

    *Please note that the requirements are subject to change throughout our testing phases. Minimum System Requ...

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  • Web pages aren't loading

    If you are encountering problems loading one of the Ashes of Creation web pages, please try the following s...

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  • Password invalid for website, but not for game launcher

    If you have issues with a password mismatch between the website and the game launcher, we recommend resetti...

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In-Game

  • What is included with my Pre-Order package?

    Our Pre-Order Packages include various features and items depending on the tier of the package you purchase...

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  • COVID-19 Commemorative Statue

    The COVID-19 pandemic has been a strange time for us all. Our hearts go out to everyone in our community a...

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  • 2020 Monthly Cosmetics

    These are our 2020 Monthly Cosmetics*. Monthly items can be purchased individually in our store as long as ...

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  • 2019 Monthly Cosmetics

    These are our 2019 Monthly Cosmetics*. Monthly items can be purchased individually in our store as long as ...

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  • 2018 Monthly Cosmetics

    These are our 2018 Monthly Cosmetics*. Monthly items can be purchased individually in our store as long as ...

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  • Item FAQ

    You can find the most common questions related to items and cosmetics answered here. Have a question that's...

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