Ashes of Creation
Technical
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How do I provide my game logs?
As we continue with playtesting, we may request user log information to track down certain issues. To find ...
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Alpha Error Codes
Listed below are the most common errors you may experience while logging into the game client during the Al...
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What are the minimum requirements for Alpha?
*Please note that the requirements are subject to change throughout our testing phases. Minimum System Requ...
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Web pages aren't loading
If you are encountering problems loading one of the Ashes of Creation web pages, please try the following s...
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Password invalid for website, but not for game launcher
If you have issues with a password mismatch between the website and the game launcher, we recommend resetti...
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Game connection issues
Issues with your internet connectivity may impact your ability to play or install the game. If you have tro...
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In-Game
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What is included with my Pre-Order package?
Our Pre-Order Packages include various features and items depending on the tier of the package you purchase...
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COVID-19 Commemorative Statue
The COVID-19 pandemic has been a strange time for us all. Our hearts go out to everyone in our community a...
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2020 Monthly Cosmetics
These are our 2020 Monthly Cosmetics*. Monthly items can be purchased individually in our store as long as ...
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2019 Monthly Cosmetics
These are our 2019 Monthly Cosmetics*. Monthly items can be purchased individually in our store as long as ...
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2018 Monthly Cosmetics
These are our 2018 Monthly Cosmetics*. Monthly items can be purchased individually in our store as long as ...
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Item FAQ
You can find the most common questions related to items and cosmetics answered here. Have a question that's...
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