Listed below are the most common errors you may experience while logging into the game client during the Alpha testing. If your error isn't on this list, or any of the suggested fixes don't work, please contact our support team for further assistance.
Failed to Connect to SA Server. Client will exit.
Servers aren't currently available. Please check back during specific testing times, as listed here (currently Phoenix Initiative only).
Unable to connect to the server, please try again later.
This is an issue with server traffic. Please try to log in again later.
Invalid Credentials (while logging into the launcher)
There is an issue with your account permissions. Please open a support ticket so we can assist you.
There's an issue with your game client, please open a support ticket for assistance.
Servers will be available during specific times, as listed here (currently Phoenix Initiative only). If you're getting this error when servers should be available, please contact us here.
There's an issue with your account, please contact our support so we can assist you.
Disconnected from Server
This could mean that the servers are not currently open for testing (currently Phoenix Initiative only), or there's an issue with your connection.
Check out this article to troubleshoot your network/connection issues.
Invalid character or guild name
Your name should be between 3-24 characters long. Please also be sure it's appropriate (no inappropriate language or hate speech). If you need help, please open a support ticket here.
Timeout occurred while waiting for the file mutex lock.
There is an issue with your launcher files. Please repair your game client from the launcher or reinstall to resolve the issue.