Alpha Error Codes

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by Intrepid Studios

Keep an eye on the Alpha One test schedule for when testing will be available for users who own the Braver of Worlds (or higher) package, Intrepid Pre-Order Pack, Adventurer Pre-Order Pack or other Alpha One access.  

Listed below are the most common errors you may experience while logging into the game client during the Alpha One testing. If your error isn't on this list, or any of the suggested fixes don't work, please contact our support team for further assistance.

Unknown error has occurred.

Please open a support ticket so we can help you troubleshoot.

Failed to Connect to SA Server. Client will exit.

Servers aren't currently available. Please check back during specific testing times, as listed here (this link will only work if you have access to the Alpha One Preview).

Unable to connect to the server, please try again later.

This is an issue with server traffic. Please try to log in again later.

Access Denied. (while logging into the launcher)

If you own Braver of Worlds (or higher) or the Intrepid Pre-Order Pack, there is an issue with your account permissions.  Please open a support ticket so we can assist you.

Login Access Denied. (while logging into the launcher)

If you own Braver of Worlds (or higher) or the Intrepid Pre-Order Pack, there is an issue with your account permissions.  Please open a support ticket so we can assist you.

Patching access denied. (while logging into the launcher)

If you own Braver of Worlds (or higher) or the Intrepid Pre-Order Pack, there is an issue with your account permissions.  Please open a support ticket so we can assist you

ERROR GL10

There's an issue with your game client, please open a support ticket for assistance.

Servers Down or Disabled

Servers will be available during specific times, as listed here (this link will only work if you have access to the Alpha One Preview). If you're getting this error when servers should be available and you own Braver of Worlds (or higher) or the Intrepid Pre-Order Pack, please contact us here.

Disconnected from Server

This could mean that the servers are not currently open for testing (this link will only work if you have access to the Alpha One Preview), or there's an issue with your connection.

Check out this article to troubleshoot your network/connection issues.

ERROR PF10

If you own Braver of Worlds (or higher) or the Intrepid Pre-Order Pack, there is an issue with your account permissions.  Please please contact our support so we can assist you. 

Invalid character or guild name

Your name should be between 3-24 characters long. Please also be sure it's appropriate (no inappropriate language or hate speech). If you need help, please open a support ticket here.

There is an issue with your launcher files.

Please repair your game client from the launcher or reinstall to resolve the issue.

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