If you're having issues with your purchase, there could be a few different causes. Below are some solutions to common purchase issues.
I'm getting a generic "Purchase Error" message when I try to make a purchase in-game.
- Check to make sure that you have enough Embers to cover the purchase.
- Try logging out of the game and back in before trying again. Your purchase may still have gone through.
- If you're still unable to make your purchase, please open a support ticket with our support team.
My purchase won't complete, it just sits in a loading state.
- Try closing the game and go back in. Your purchase may still have gone through.
- There may be an issue with your payment method, please reach out to Xsolla Support for assistance.
I was charged twice for one purchase. What can I do?
- If your purchase duplicated, please open a support ticket so our team can assist.