What is the refund policy?

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by Intrepid Studios

Under limited circumstances, Intrepid may offer refunds or credits with regard to purchases you make in connection with Game Assets and microtransactions. You may submit a refund request directly to Intrepid by contacting us via our customer support platform or the payment system. Intrepid may determine, at its sole discretion, to honor a refund under the following conditions: (1) the refund is requested within thirty (30) days from the date of purchase of the item or Game Asset in question (“Purchased Asset”); and (2) The Purchased Asset has not been consumed or used in any way, manner or form prior to the issuance of any refund. Furthermore, and by no means a limitation of the foregoing, any “Ember Packages” purchased as a Purchased Asset may not be refunded or subject to a pro-rated or partial refund if all or any portion of the Ember Package is used prior to the issuance of a refund.