Error: 424 (The Launcher Couldn't Start the Game)

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by Intrepid Studios

ERROR_424.PNG

If you receive a 424 error on the launcher, try waiting several minutes to see if the game client launches anyways. If the game client still does not launch, please try the following:

  1. Ensure that you are running the Launcher as Administrator - you can do so by right clicking the Launcher shortcut icon and selecting “Run as administrator” from the dropdown.

  2. Repair the Launcher with the installer - redownload the Launcher from the website, run it as Administrator, and select the “Repair” option (pictured below).

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  3. Try running your system in a "clean boot" state - follow these instructions from Microsoft on how to start in a "clean boot" state.

  4. Try fully reinstalling the launcher with the installation file linked in Step 2.

If issues persist, please open a support ticket so our team can assist you further.