Error: 500 (The Launcher Couldn't Start the Game)

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by Intrepid Studios

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The 500 error you are encountering is generally the result of a network connectivity issue. In order to address this, please try the following:

  1. Ensure that your firewall is not blocking the game - you can do this by adding an exception for the program or temporarily disabling it while playing.

  2. Repair the Launcher with the installer - redownload the Launcher from the website, run it as Administrator, and select the “Repair” option (pictured below).

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  3. Try running your system in a "clean boot" state - follow these instructions from Microsoft on how to start in a "clean boot" state.

  4. Try fully reinstalling the launcher with the installation file linked in Step 2.

If issues persist, please open a support ticket so our team can assist you further.