How do I provide my DXDiag and MSInfo32 files for support?

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by Intrepid Studios

In order to help our team troubleshoot issues, we may ask you to provide DXDiag and/or MSInfo32 files. Here’s how to create those files:

DXDiag

  • Press Windows Key + R
  • Type “dxdiag” in the prompt and press enter
  • Select “Save All Information…”
  • Name your file “DxDiag.txt” (this is the default) and select Save

MSInfo32

  • Press Windows Key + R
  • Type “msinfo32” in the prompt and press enter
  • Select “File” and then “Export”
  • Name your file “msinfo32” and select Save